Shipping Policy
1.1 Introduction
This Shipping Policy explains how we handle delivery of products purchased from EditLife. Because we are not an e-commerce company, all products are fulfilled offline at our physical locations, with delivery arrangements made at the point of transaction.
1.2 Shipping Regions
We primarily ship to customers in:
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Australia
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Indonesia
We also accept orders from other countries globally. For international shipments, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
1.3 Delivery Timeframes
Delivery times are not fixed and will be communicated to customers at the point of query or transaction. Factors affecting delivery time include:
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Product availability at the selected location
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Shipping destination
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Customs clearance (for international orders)
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Local delivery conditions
1.4 Shipping Costs
Shipping costs, if applicable, will be calculated and communicated at the point of transaction. Costs may vary depending on destination, product type, and delivery method. For orders picked up directly from our locations, no shipping fees apply.
1.5 Customer Responsibilities
To ensure timely and accurate delivery, customers must:
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Provide complete and accurate delivery information at the time of transaction, including recipient name, shipping address, and contact details where applicable.
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Verify that the delivery information provided is correct before confirming the transaction.
The Company is not responsible for delays, failed deliveries, or non‑delivery caused by incorrect, incomplete, or outdated information provided by the customer. If a shipment is returned to us due to incorrect address information, we will contact you to arrange reshipment, which may incur additional shipping costs.
1.6 Delays and Force Majeure
While we strive to meet the delivery timelines communicated during the inquiry and confirmation process, delays may occasionally occur due to factors beyond our reasonable control. Such factors include, but are not limited to:
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Customs clearance procedures
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Transportation disruptions (e.g., carrier delays, strikes)
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Natural events or disasters (force majeure)
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Regulatory or legal changes affecting shipment
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Public health emergencies or pandemics
The Company is not liable for delays caused by such circumstances. However, we will make reasonable efforts to keep customers informed of any significant delays that may affect their order and will work with our partners to resolve the situation where possible.
1.7 Order Tracking
Where available, tracking information will be provided after your order ships. Not all shipments may include tracking capabilities depending on the destination and shipping method.
1.8 Delivery Issues
If you experience any issues with delivery, please contact us immediately. We will work with our shipping partners to resolve the matter, subject to the terms of our Refund/Replacement Policy.
1.9 Risk of Loss or Damage
Risk of loss or damage and title for products pass to you upon delivery to the carrier for shipment. For in-person pickup, risk passes to you upon receipt.